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Shipping & Returns

Shipping

International Shipping

Returns

Shipping

  • My package was returned to you. What now?

    If your package is undeliverable for any reason it will be returned to OBEY GIANT. At that time you will be contacted by the Orders Department. Your package will not be held for more than 90 days so please contact us within that time to ensure your order is still here.

  • Where is my order?

    Once a label has been created for your package an email is sent to you from UPS or USPS with instructions for tracking your package. Please check your junk email folder if you have not received an email.

    You are responsible to make sure you receive your order. If it has been three weeks since you placed your order and you still have not received it please contact us immediately by sending an email to: [email protected]Please provide your Order ID Number and the name as it appears on the order to expedite our reply to you.

    If your package was returned to us we will make 2 attempts to contact you via the email address on your order. If you do not respond to our emails, and it has been more than 120 days from our first attempt, your package may be destroyed due to lack of storage.

  • Can you ship my order to another address?

    If you already placed your order but wish to change the address you may request an address change. Send an email to [email protected]with “Address Change Request” in the subject field and the new address in the body of the email along with your name and order number. Note: We can only change the address, we can not change the name of the person the order is shipped to.

    To assure that your request will be received on time, we advise that you send us your request on the same day you placed your order.

  • Do you ship to PO or APO address?

    We use US Postal Service to ship PO and APO addresses simply because UPS does not deliver to po boxes. You will still receive a tracking number for your order and you can track your package at www.usps.com. Note: USPS does not update their tracking information very regularly. Please be patient. From our experience, USPS is very reliable.

  • How long does it take to receive my order?

    From time of purchase, orders are typically shipped within 3-5 business days of your completed transaction. You will receive shipping and tracking information via email. The OBEY GIANT Shipping Dept is not open on Saturdays and Sundays.

  • How do I calculate my shipping charges?

    You can see the shipping charges before you submit final payment. Select the items you want to purchase in our store. Click the PayPal button. Log into PayPal, and review your payment method, shipping address and contact information. Select “Continue” and you will be directed back to our site for final order review. Once you are back to our site you will see the shipping charges before your credit card has been charged.

International Shipping

  • Do you ship to my country?

    If you receive mail at your address then we can ship to you. It is a small world after all.

  • What are your International Shipping rates?

    Attention: We have had to raise our shipping rates due to UPS and USPS rate hikes.

    Shipping rates are based on the total amount of the order. For example, a $45 screen print will cost about $46.00 to most international addresses.

    **Please note: Additional payment of duties and taxes will be required by your country upon delivery**

    Canadian shipping charge for a $45 print will be about $41.00 .

  • Why is UPS charging me for shipping when I already paid?

    IMPORTANT TO INTERNATIONAL ORDERS – ADDITIONAL CUSTOM CHARGES: The shipping charges that are incorporated into your bill automatically from our shopping cart, and reflected in your invoice from us, are for the actual shipping of the item into your country only. Please be aware that each country has its own “Import Duty”, “VAT”, and UPS Brokerage fee. You may want to check with your local UPS office or Customs office to find out just what these charges may be. Also please be aware, we have heard that in some countries UPS is requiring you pay with cash upon delivery. We cannot, of course, assume any responsibility for these extra charges that may be incurred in your country, and therefore these additional charges are your own responsibility. Please note: UPS only makes 3 delivery attempts and in most cases will not leave your package without a payment. You must have the item shipped to an address where you will be present to receive the package and pay the fees.

    Time in transit is longer for international shipments than domestic shipments. Please allow up to 10 business days for delivery.

    Warning!
    Duties and taxes will be charged at the time of delivery along with a sur-charge from UPS. We will not refund your order if you refuse to pay the fees to accept your package from UPS. If you do not accept your package from UPS it will not be returned to Obey and may be abandoned by UPS.

    Thank you for your understanding.

Prints in General

  • What is your return policy?

    The following is for domestic orders only. (International orders, please send an email to [email protected])

    If it is within 14 days from the date you received your package and you are not happy with the item you can return it to us for a replacement.

    Please send the item back to us at the following address:

    Obey Giant Art
    Attn: Exchange
    1331 W. Sunset Blvd.
    Los Angeles, CA 90026

    Be sure to include a copy of your order confirmation email to expedite processing of your request. After we receive your returned item we will then ship your replacement